Support Policy

Support for Premium Products and Services

Customers of Code Potent’s premium products and services are entitled to timely, professional support. The primary support channel is email, although other forms of support are provided on a case-by-case basis. In very rare instances, you may be asked to provide temporary FTP credentials or to create a temporary administrator account. Code Potent is highly responsive and maintains an unparalleled commitment to your success – if something isn’t working perfectly, please don’t hesitate to make contact. If you’re using a product that has a built-in form for requesting support, use that form to receive priority support. If you’re using a product that lacks a built-in form, use the contact method indicated in your initial order to receive priority support.

Support for Free Plugins and Resources

Code Potent creates many free resources for the ClassicPress community – plugins, widgets, shortcodes, code snips, and more – with the understanding that the work can immediately benefit thousands of ClassicPress developers, designers, and end-users. While a few questions minor questions may be answered from time to time, official support is not provided for these free offerings.